Refund policy

Return & Refund Policy

At RejuWellSKIN, we are committed to providing high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a guarantee to ensure your satisfaction. If you are not satisfied with your purchase for any reason, please contact us at support@rejuwellskin.com

1.      Cancellation Policy
You may request a cancellation within 24 hours of placing an order. After dispatch, the regular return policy applies.

2.      Eligibility for Returns

·        Return Window: You have 14 days from delivery to request a return.

·        Condition of Items: Items must be unused, in their original packaging, with labels attached, and in the same condition as when received.

·        Non-Returnable Items: Personal care items, including consumable beauty products (such as skincare, makeup, and haircare), supplements, and any items not originally purchased from RejuWellSKIN, are not eligible for return.

3.      Return Process

-        Initiate a Return: Email support@rejuwellskin.com with your order number and reason for return.

-        Customer Service Review: Our team will review and provide instructions within 48 hours.

-        Shipping Costs: Customer pays return shipping unless the item is defective, in which case we cover shipping.

-        Refund Timeline: Refunds are processed within 7–10 business days after we receive and evaluate your return.

4.      Damaged or Defective Items
Contact us within 7 days of delivery for damaged or defective items. Please provide photos of the item, and we will review and arrange a replacement or refund, covering associated shipping costs.

5.      No Restocking or Processing Fees
We do not charge restocking or processing fees.

6.      Policy Modifications
We reserve the right to modify this policy. By purchasing from us, you agree to the terms of the most current version.